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Troubleshooting

General Errors​

ForgeOS Installer Crash
What to do if the ForgeOS installer crashes during the IPC install process.
Device Connection Errors
How to select IP addresses that allow your devices to communicate.
IPC Battery Replacement
How to replace the battery inside the Forge/Hub (aka Essential Plus Hub).

Brand-Specific Errors​

If the error that you are seeing is specific to the robot brand that you are using, check one of these directories for a troubleshooting guide:

EPSON
FANUC
KAWASAKI
UR
YASKAWA

Other Errors​

If your error won't reset with the Reset button, and there's no guide above applicable to your error, try the below tips:

  1. Check your cable connections. It’s possible that one of your Ethernet cables became loose and needs to be plugged back in to restore connection.

  2. Disable/ re-enable the device in Device Configuration. This action resets ForgeOS’s connection with the device, so this simple action can work if the cause of the issue is software-related.

  3. Reboot the system.

  • Try soft-rebooting ForgeOS with the power icon on the sign-in screen or any Settings screen.

  • Try hard-rebooting ForgeOS with the physical power switch on the IPC that has ForgeOS installed.

  • Try rebooting the robot controller.